RealTimeQuery's live help features

This page lists the main RealTimeQuery program's features.

RealTimeQuery feature Geographical information
The program informs you from which countries your visitors come from.
RealTimeQuery feature Visitor's IP
The program informs you about your visitors IP address.
RealTimeQuery feature Visitor's current URL
The program informs you about what webpage each visitor is currently seeing.
RealTimeQuery feature Visitor's referer information
See from which webpage your visitors come from before they entered your site.
RealTimeQuery feature Visitor's OS / webbrowser
The program informs you about the operating system and the web browser used by your visitors.
RealTimeQuery feature Multiple operators
You can create a RealTimeQuery network to interconnect different operators. Operators can chat and send files to other operators or visitors.
RealTimeQuery feature Easy configuration
The program assists you for configuring it with ease.
RealTimeQuery feature Anti spam
The program includes an easy system for rejecting calls.
RealTimeQuery feature Auto offline on inactivity
Don't worry about leaving your PC online, the program can be configured for detecting inactivity on your PC and go offline automatically.
RealTimeQuery feature Support for dynamic IP
It works with static or dynamic IP, an static IP is not mandatory in order to use RealTimeQuery.
RealTimeQuery feature Worldmap representation
It shows traffic on your website on a 2D or 3D worldmap.
RealTimeQuery feature Logs
The program logs a copy of each conversation on disk.
RealTimeQuery feature Accessibility
Use your favorite text fonts and colors on the chat windows.
RealTimeQuery feature Proxy support
It works with the most commonly used proxy protocols, SOCKS 4, SOCKS 5 and Proxy FTP.
RealTimeQuery feature Multiple visitor interfaces
Select the one that looks better on your website.
RealTimeQuery feature Total integration on your site
Your visitors can chat with you from an embedded interface on your site or using a popup
RealTimeQuery feature Language support on visitor interfaces
Use up to 8 pre-configured language translations or create your own one.
RealTimeQuery feature Integrated FTP
The program uses its own integrated FTP to upload the files needed to change your status to online or offline.
RealTimeQuery feature HTML code generator
It generates for you the code you need to add in your website.
RealTimeQuery feature Ad system
Publish images or Flash content on the visitor interfaces.
RealTimeQuery feature Supports call redirections
You can redirect calls by hand or configure the program to automatically redirect calls based on countries, languages, schedules, names or IP addresses.
RealTimeQuery feature supports Pushpage
You can redirect your visitor's browser without the need to send a link.
RealTimeQuery feature File transfers
You can send files to other operators or visitors.
RealTimeQuery feature DFD Interface.
With this new type of interface your clients can contact you by clicking an icon on their desktop, without the need of entering in your website.
RealTimeQuery feature Canned messages.
Messages can be send directly or can be modified before send them.
RealTimeQuery feature Alert sound on the visitor's interface.
Alert sound when receiving text on the visitor interface while the visitor is on another window.
RealTimeQuery feature Auto offline when no operators.
RealTimeQuery server can be configured to go offline when no operators are available. Also the system can be configured to go back to online when an operator is available again.

RealTimeQuery feature
RealTimeQuery feature Open a browser and follow visitor.
Follow a visitor, a new option on the menu from the list of visitors lets you open a browser and follow a visit.
RealTimeQuery feature Assign names to visitors.
Ability to asign names to visitor's IP addresses, this new option is availabe from the visitors list menu.
RealTimeQuery feature Statistics.
The program generates statistics of the activity in your website.
RealTimeQuery feature Customizable operator interface.
You can include your company logo and an image on the background.
RealTimeQuery feature Departments.
It is possible to create departments, operators can be assigned to one or more departments.

Live help for websites

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